Frequently Asked Questions

Q: Does the price include delivery?

A: No. The prices can be found on the delivery rates tab.  Remember, prices do not include sales tax. 

Q: Do you deliver to other cities?

A: Yes, but please be aware that due to rising gas prices and possible labor and truck requirements that travel fees can be quite high.  Please call our office for a current quote.

Q: Are there any additonal fees?

A: Bounce ride installations are included in the delivery as are tent packages.  Other items or difficult/unusual installations may require additional set up charges.  Before and/or after hours deiveries and pick ups do include an extra labor charge.  Please call our office for further details.  
A: We allow customers to set up the 20 x 20, 20 x 30, and 20 x 40 pole tents.  If you enter an order on line, please be aware that those 3 icon prices are for customer set up and pick up only.  If you wish us to install the tent, there is an icon in the pole tent screen labeled install 20' wide pole tents.  You must click on this icon as well if you would like us to install.  Delivery is an additional cost.    

Q: What is the duration of the rental?

A: The rental period is typically the day of your event.  Unless required, we do not pick up delivered items the same day but the following morning.  Customers who choose to pick up their rentals can also return the following morning but no later than 9am. If you enter an order on line, please schedule it for the usage day(s) only.  Please call our office with any questions.  

Q: When do you set up?

A: That depends on several factors. Typically with tent installs, we deliver/set up the day prior to your event.  Other items can vary but we like to deliver at least a few hours prior (peace of mind).    During our busy season, we often ask customers if we can deliver a day early.  We will then pick up all deliveries the day after.  Someone from our office will call you the week prior to review and confirm the delivery day and approximate timeframe our drivers will be there. 

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Franklin Party Rentals cleans and disinfects each bounce ride after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker.  We ask that customers provide the extension cord used to connect to the blower.   

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you may also have to rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please check out our policies page for details.

Q: Do you require a deposit?

A: Yes all orders require a $50 Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.

Q: How big are the jumps?

A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids). Sorry, we can´t set up on any type of rocks,asphalt or concrete as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: jlhicks22@hotmail.com  1-508-520-6566

 
           

 



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